什么是Concierge.docVIP

什么是Concierge？ [Concierge]-名词，词义为：门房、守门人、钥匙看管人。 关于Concierge一词的来源有一个很有趣的说法，一种说法是来源于拉丁文，语意为保管、管理或是仆人；我们却宁愿选择另一种说法，即古代法语的衍生意思，那能让我们寻回封建时代CONCIERGE 发展的轨迹，这个词为Comte des cierge(蜡烛伯爵，即保管蜡烛的人)，是负责满足一些到豪华场所娱乐的贵族们的奇想和渴望，以及其他需求的人)。 古时，遍布在那些荒无人烟的边境地区，照顾过往的旅行商队的人，我们叫他们作Concierge，这种职业最终在中世纪传到欧洲、在一些知名的政府建筑、宫廷和城堡里，Concierge变成钥匙的保管人。 酒店Concierge的一条龙服务正是围绕着宾客的需要而开展的。例如从接客人订房、安排车到机场、车站、码头接客人；根据客人的要求介绍各特色餐厅，并为其预订座位；联系旅行社为客人安排好导游；当客人需要购买礼品时帮客人在地图上标明各购物点等等。最后当客人要离开时，在酒店里帮助客人买好车、船、机票，并帮客人托运行李物品。 Whats Concierge? [Concierge]- n. janitor, the keeper of keys. There is an interesting etymology to the word concierge. One school of thought suggests that the Latin root is conserves, or fellow slave. Les Clefs dOr members, however, prefer the Old French derivation that can be traced back to feudal times. The comte des cierge, or keeper of the candles, was the person in charge of catering to every whim and desire of a palaces visiting nobility. Over time, we called people who took care of tourist trade caravan and lived in deserted border as concierge. In the Middle Ages, the concierges were the keepers of the keys at noted government buildings and castles. The Concierge chain service is responsible for everything from meeting the guests at the station in a horse-drawn carriage to assisting them with every detail of their stay, for example, to accept booking; to arrange car to meet them at the airport, train station or dock; to introduce special restaurants and reserve sits according to their requests; to contact with travel agency on arranging guide; to mark down every shopping areas on map when they need to buy some keepsakes, and so on. Finally, when they are leaving, the Concierge chain service will buy tickets of vehicle for them, and help to consign luggage. 待客服务的十条黄金准则 THE TEN GOLDEN RULES OF CUSTOMER SERVICE 整洁的仪容仪表 / LOOK NEAT AND WELL GROOMED 专业的服务从员工的仪表开始。整洁的服饰、仪表，这正表示我们重视宾客、提供专业化的服务。 给宾客直接的关注 / GIVE THE GUEST IMMEDIATE ATTENTION 给宾客直接的关注。在某种情况下，你可能不能立即接待宾客，但绝对不要对客人不理不睬，因为这会令个人感觉其不受重视。