2014高考英语考前46天“招牌”题集训5.docVIP

2014高考英语考前46天“招牌”题集训5 Some years ago，Houston airport faced a troubling customer-relations issue.Passengers were making a huge number of ______ about the long waits at baggage claim (行李提取处)．In response，the airport managers ______ the number of baggage handlers.The plan worked: the average wait fell to eight minutes.But the complaints ___3___ despite the apparent success. ___4___，the managers undertook a more careful，on-site analysis.They found that it took passengers a minute to walk from their ______ gates to baggage claim and seven more minutes to get their bags.Roughly 88 percent of their time，in other words，was spent standing around ______ waiting for their bags. So the airport decided on a new approach: instead of reducing wait time，it ______ the arrival gates farther away from baggage claim areA．Passengers now had to ______ six times longer to get their bags.Complaints dropped to near zero. This story shows a general ___9___： the experience of waiting is defined only partly by the actual length of the wait.Often the psychology of queuing is more ______ than the length of the wait itself.Occupied time (walking to baggage claim) feels ___11___ than unoccupied time (standing at baggage claim)．Research on ______ has shown that，on average，people overestimate how long theyve waited in a line by about 36 percent. This is also why one finds mirrors next to lifts.The spread of high-rise buildings after World War II led to complaints about lift ______.The motive behind the mirrors was ___14___ to the one used at the Houston airport: give people something to ___15___ their time，and the wait seems shorter.1．A．suggestions　　　　　　　B．questions C．complaints D．challenges 2．A．evaluated B．counted C．decreased D．increased 3．A．continued B．disappeared C．doubled D．changed 4．A．Annoyed B．Puzzled C．Discouraged D．Excited 5．A．exit B．landing C．arrival D．departure 6．A．uncomfortably B．aimlessly C．hopelessly D．impatiently 7．A．freed B．sent C．moved D．removed 8．A．wait B．walk C．waste