Chapter 7.pptVIP

Chapter 7 Chapter 7 Information Technology For Management 5th Edition Turban, Leidner, McLean, Wetherbe Lecture Slides by A. Lekacos, Stony Brook University John Wiley Sons, Inc. LEARNING OBJECTIVES ERP and Supply Chains Supply Chain Supply Chain Flows Materials flows are all physical products, new materials, and supplies that flow along the chain. Information flows relates to all data associated with demand, shipments, orders, returns and schedules. Financial flows include all transfers of money, payments, credit card information, payment schedules, e-payments and credit-related data. Supply Chain Supply Chains Components The supply chain involves three segments: Upstream, where sourcing or procurement from external suppliers occur Internal, where packaging, assembly, or manufacturing take place Downstream, where distribution or dispersal take place, frequently by external distributors. It also includes the movement of information and money and the procedures that support the movement of a product or a service. Organizations and individuals are also part of the chain. Supply Chains Classifications There are several major types of supply chain Integrated make-to-stock Continuous replenishment Build-to-order Channel assembly. Supply Chain Problems Supply Chain Problems continued Supply Chain Solutions Supply Chain Solutions Supply Chain Collaboration Management Supply Chain Management Global Supply Chains Computerized Supply Chains Computerized Supply Chains E-Commerce and Supply Chains E-Commerce and Supply Chains E-Commerce and Supply Chains Supply Chains Benefits Supply Chains Benefits Continued Customer Relationship Management (CRM) Customer Relationship Management (CRM) Customer Relationship Management (eCRM) Customer Relationship Management CRM Activities Evolution Is Continuing MANAGERIAL ISSUES MANAGERIAL ISSUES Chapter 7 * * Enterprise Systems: From Supply Chains to ERP to CRM Understand the essentials of enterprise systems and computerized suppl