抱怨投诉.pptVIP

Complaining 抱怨投诉便条(关键词complain, dissatisfaction) 1．交待投诉内容（表明本信的目的和要求） 2．说明情况，表达布满情绪。（告知对方给自己造成的伤害和不便，提出解决问题的建议） 3．表达希望上述问题尽快得到恰当解决的强烈愿望，并对有关人员做出的努力表示感谢，必要时告知对方自己的联系方式。 4 投诉便条的语言应尽量委婉，避免使用过激语言。 Sample (1) Date Dear ....， I am afraid I have to complain about ... It was caused by the... I cant imagine that such a famous ...like yours provides such bad... To solve the problem, I suggest .... I would appreciate it if you could... 套句： 　　行为描述I’m writing to bring your attention to the problems I have had with …/ 　I am writing to express my concern about dissatisfaction with/ disappointment at... / Im writing to complain about.../ It is with regret and reluctance that we have to inform you.../ I am writing to complain about.../ I am totally/completely disappointed /upset to find... 　　解决方式的要求：It would be very kind( considerate) of you to…address this problem soon. / take steps to rectify this situation soon. / To remedy/rectify the matter/situation, I suggest making the following changes.../ I would be be grateful if you would... 敦促: We will appreciate your willingness to make up for the loss / I hope you could do something to put a stop to .../ I would like to see a prompt settlement of the issue.../ By now I am running out of patience. Can you contact the company and speed up the process? Sample（1） April 18，2009 Dear Sir or Madam, I went to your store to buy a Radio watch last Sunday. When I mentioned the high price, the No. 5 saleswoman replied in a sarcastic tone, “You can go ahead and buy a cheap fake from other stores”. She didn’t know how to treat a prospective buyer! I hope you can improve your service and give me a face-to-face apology. My telephone number is 010 Sincerely yours, Amelia Sample