05毕业论文范例.docVIP

摘 要 随着经济建设快速发展、城市现代化以及人们追求高质量生活的迫切愿望，创造一流居住环境，打造物业管理品牌，已经是一种必然趋势。长庆油田西安兴隆园小区的前期投入和硬件建设，已经具备相当规模，房屋、小区道路、绿化等环境建设以及水、电、暖、气等公共设施也比较完善，但怎样通过提升服务质量，打造一个物业管理的品牌，在管理和服务上依旧存在薄弱环节和不足。 笔者作为主管长庆油田西安兴隆园小区物业管理与服务工作的公用事业处的一名员工，将所学理论与工作实践相结合，探讨怎样进一步通过提升服务质量来打造出物业管理的品牌，对于长庆油田公用事业处来说就显得非常必要，同时对于油田其它物业管理单位和部门同样具有借鉴意义。 本文在对物业及物业管理的概念进行界定的基础上，通过笔者在长庆油田公用事业处多年的工作经验和大量详实的数据，对长庆兴隆园小区的管理和服务，从组织结构、人员构成、小区自然情况、物业管理的内容、规章制度、内部考核以及外部考核制度等方面，对长庆兴隆园小区的物业管理现状进行了全方位的分析，从理念、具体措施等方面提出了一些建设性的思路。笔者认为，要进一步通过“人性化”管理与服务，落实“换位思考”、“优质服务”、“诚信服务”等具体措施及相关监督、检查机制，来打造兴隆园小区的物业品牌。 关键词：长庆油田兴隆园小区 物业管理品牌 服务质量 Abstract With the fast development of economic construction，city’s modernization and people pursue the high-quality life, it will be a trend that create a high level dowelling environment and shape the property management brand .The prophase input and hardware construction in Changqing oil field Xi’an Xinglongyuan residential community have already possessed considerable scale, both the Environmental construction like building, road, virescence and public facilities like water supply , power supply , heating and air feed are also completely well . but it still has some weak links and deficiencies in management and service section such as how to improve service quality to shape the property management brand in this community . For me , as a staff worked in public utility department in charge of property management and service field in Changqing oil field Xi’an Xinglonguan residential community who combined the theories and work experience together to discussing how to shape property management brand through upgrade service quality . which was useful for public utility department in Changqing oil field ,it also use reference for other property management departments . This article based on the definition of two conceptions “property” and “property management” , thanks to years of work experience in public utility department in Changqing oil field and a large body of useful data , the writer omni-directional