宴会厅标准操作程序.docVIP

STANDARD OPERATING PROCEDURE 标准运营程序 TASK: HOW TO BREAKDOWN A FUNCTION ROOM 如何清理多功能厅 Task Number: BQT-0034 Department: FB – Banqueting Date Issued: Oct-10 Guest Expectation: n/a Time to Train: 25 minutes 25分钟 Why is this task important for you and our guests? 此项目的重要性 Answers: To ensure the function rooms are cleared fast efficient 尽快清多功能厅 To ensure that all equipment is controlled and stored properly 确保所有设备/仪器已收好 STEPS HOW/ STANDARDS TRAINING QUESTIONS Ensure guests have left 确保宾客已离开 Make sure that all guests have left the room. 确保所有宾客已离开房间 Close the function room doors and put a sign outside: “Clearing in Process” 关上房门并挂上“正在清洁”标识 Why should you make sure the guests have left? Why should you hang a sign outside the door? Clear the room 清理房间 All items and equipment must be cleared and removed from the room. 所有仪器/设备需及时清理并拿出房间 Why should the whole room be cleared? To stewarding All cutlery, plates, glasses have to be brought to stewarding. 将所有餐具/盘/杯送至管事部 Breakages to be kept separated and counted afterwards. 破损的餐具应分开放置，并数清个数 Why should you keep the broken items separate? Why should you bring all OE to the stewarding? To storeroom All napkins in bundles of 10. 口布10个一捆 Tablecloths colors and white separated, wet and dry separate. 桌布白色与其他颜色分开，干湿分开 Skirting go to store room. 桌布边放回储藏室 Chair cover together. 椅套放回储藏室 Linen requisition to be prepared. 准备布草需求 Separate torn or damage linen 将破损的布草单独分出来 All food to be returned to kitchen, beverages to be stored in the beverage store for the next day return to FB Store. 食品送回厨房，酒水送回酒水库 Why do the napkins go in bundles of ten? Why should you separate the colors? Why prepare the linen requisition? Why should all the food be returned to the kitchen? Why should the beverage be returned to the FB Store? To back area All chairs to be stacked in 10’s and placed neatly, separate chairs for repair and dry cleaning. 椅子10个一组整齐码放，破损的和需要清洗的要分开放 All tables to be placed neatly, separate tables for repair. 桌子要整齐码放，需修理的桌子分开放