点击职业英语 旅游英语学生频道2 UNIT13.pptVIP

尚辅网 UNIT 13Hold the line, please. Hold the line, please. GOALS ? Starting and ending calls ? Directing calls ? Giving information Contents First Steps Look at the jobs. Write some common telephone requests that people in these jobs would receive. First Steps First Steps Write different ways for a front desk clerk to answer the phone and end a call. Listening Strategies You will hear four conversations between staff and customers. Which staff are the customers talking to? Number the staff in the order of the conversations. Listening Strategies Listen again and write True(T) or False(F).