秘书英文写作电子教案刘立莹 第二章 Unit 6 letter of apology.pptVIP

Unit Six Apology I. Background Information II. Types of Apology Letter Personal Apology Letter Business Apology Letter Personal apology  Write this apology as soon as possible after the incident. Focus on actions you are taking to rectify the situation, rather than on any damage you may have caused. A sincere, well-worded apology can go a long way toward patching up a damaged relationship. Back up your apology with considerate behavior in the future. II. Types of Apology Letter Business apology  Write this apology as soon as possible after the incident. It should be clear, concise, and dignified. Focus on actions you are taking to rectify the situation, rather than on any resultant damage. A sincere, well-worded apology can go a long way toward winning back disgruntled customers and business associates. III. Requirements Timing: Write the apology letter as soon as possible. Action: Rather than focusing on the damage you have caused, write about things you will do to rectify the situation. Brevity: Keep your apology letter short and to the point. Sincerity : No one wants to read overly dramatic language. Choose your words carefully and express yourself clearly and simply. III. Requirements Tone: Your apology letter should be considerate and respectful. Remember, you are trying to rebuild a damaged relationship. Blame: Take full responsibility for what you have done. Following up: Try to set up a time when you can apologize in person, then back up your apology with considerate behavior in the future.  IV. Apology Letter Tips For hurt feelings  Write this apology as soon as possible after the incident. Assume your reader has good reason for being offended. Express your regret with deep sincerity. In this situation, it is usually best to apologize with a handwritten note or face to face. IV. Apology Letter Tips For missing a meeting or an appointment  Whether you have already missed an appointment or will miss an appointment in the fu