2014届福建高考英语一轮复习精品课件：选修8（人教版）.pptVIP

4．Which of the following is conveyed in this article? 　　A．Face-to-face service creates comfortable feelings among customers. 　　B．Companies that promise more will naturally attract more customers. 　　C．A company should promise less but do more in a competitive market. D．Customer delight is more important for airlines than for banks 返回目录 阅读写作(二十三)　[阅读理解技法指导之推理判断] 【点睛】 随着竞争的越来越激烈，对于消费者的争夺很多时候将会决定着一个企业的兴衰荣辱，那么如何搞好与消费者的关系呢？面对口味各异的顾客，作为企业又应该如何对待呢？文章围绕这一话题一步步展开。 　　1．C　逻辑推理题。文章第三段提到随着人们从电话或网络中买到商品、得到服务，很多公司在信息技术和员工培训上投入大量资金，来应对消费者的投诉，由此可知，现在对商家而言如何处理消费者日益增多的投诉是非常必要和紧急的。 返回目录 阅读写作(二十三)　[阅读理解技法指导之推理判断] 2．A　推理判断题。从文章第六段This can be eased by offering an apology…with empathy (for example, “I know how you must feel”)…可知。 　　3．B　推理判断题。从文章第七段Airlines face some of the toughest…while there is great potential for customers…可知，航空业由于各种原因面临的消费者投诉更多，所以对航空业而言，让消费者满意对于本行业来说有着无可替代的重要性，由此可知选B。 　　4．C　推理判断题。从文章最后一段…and it would be a foolish company that used slogans such as…可推断出，聪明的企业往往不会喊空口号，而是注重实际行动。 返回目录 阅读写作(二十三)　[阅读理解技法指导之推理判断] B 　　George Prochnik would like the world to put a sock in it. He makes his case in a new book，Listening for Meaning in a World of Noise.Here he explains himself (using his indoor voice)： 　　 “Weve become so accustomed to noise, theres almost a deep prejudice against the idea that silence might be beneficial.If you tell someone to be quiet，you sound like an old man. But it’s never been more important to find continuing quiet.Silence focuses us，improves our health，and is a key to lasting peace and satisfaction.” 返回目录 阅读写作(二十三)　[阅读理解技法指导之推理判断] “We need to excite people about the sounds you start to hear if you merely quiet things down a little.During a Japanese tea ceremony，the smallest sounds become a kind of art—the spoons making a light ringing sound on a bowl; the edges of a kimono(和服)brushing against the floor.” 返回目录 阅读写作(二十三)　[阅读理解技法指导之推理判断] “Deaf people are very attentive(专注的) in almost every aspect of life. If t