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Nurse Education Today 34 (2014) 1069–1073
Contents lists available at ScienceDirect
Nurse Education Today
jour nal homepage: www.e lsevie r. com/ nedt
Reviewing Tribunal cases and nurse behaviour: Putting empathy back
into nurse education with Blooms taxonomy
Kerrie Doyle ⁎, Catherine Hungerford, Mary Cruickshank
Discipline of Nursing Midwifery, Faculty of Health, University of Canberra, ACT 2601, Australia
a r t i c l e i n f o s u m m a r y
Article history: Recent events in the UK and Australia have shown how poor patient outcomes are achieved when the behaviour
Accepted 12 February 2014 of nurses lacks empathy. The UKs Francis Inquiry and the Keogh Report both call for an increase in the ‘caring and
compassion’ of health care workers. A review of cases presented to the nurses’ disciplinary tribunal in New South
Keywords: Wales (Australia) also suggests that the majority of complaints against nurses in this jurisdiction is the result of
Empathy
callousness or lack of empathy. Such events reinforce the need for nurse educators to support nursing students to
Blooms taxonomy
Nurse education develop the affective attributes of caring and empathy. This paper considers how to raise the awareness of under-
Nurse complaints graduate students as a first step to developing empathy by using Blooms Taxonomy of Educational Objectives;
Nurse tribunal
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