雅培诊断2016校园招聘.docVIP

雅培诊断2016校园招聘 雅培致力于为全球不同地区，不同年龄、不同人群开启生命潜能。我们相信，健康是实现这一承诺的关键。唯有活出健康，才能尽现生命潜能。因此，我们一直为这一目标不懈地努力：帮助人们在生命各阶段更健康地生活。这也是我们每一天都在实践的信仰。 将近69,000位雅培人在大约150个国家，多元化的业务为全世界的人们以及他们所在的各个生命阶段提供多样化的解决方案。 雅培在中国开展业务近20年，为中国消费者提供各种营养品、药品和医疗产品。目前，雅培除了在上海设立了中国总部之外，还建立了10个办事处、3家工厂和2个研发中心，拥有4,000多名员工。 雅培诊断是体外诊断领域的全球领导者,面向医院、参考实验室、血库、诊疗室和诊所提供各种创新的仪器系统和检测方法。雅培诊断在100多个国家有69,000多个机构客户,采用雅培诊断的产品,客户可以实现自动化检验,方便快捷,经济高效,灵活机动。雅培通过公司致力于提高医疗服务水平降低总体医疗费用的承诺,已帮助医学诊断学实现转型,从一门艺术转变成了一门科学。 想了解更多信息，请访问公司网站 招聘职位 Technical Service Specialist （技术服务专员） 人 数：若干 地 点 : 北京 ，上海，广州，杭州，武汉，沈阳，南京，成都等 部 门 : 雅培诊断部 Major accountabilities Provide superior customer service, through applying effective communication skills in order to build loyalty while proactively managing and resolving high-stress situations Delight our customers by providing support including installation, Preventive Maintenance, Technical Service Bulletins and repair by documenting, following-up, and closing calls as per Abbott Diagnostics quality system Partner cross-functionally and internally while maintaining positive relationships and ensure issues are resolved efficiently and satisfactorily while exceeding customer needs Successfully achieve the established business metrics including service sales, cost of service and key performance indicators for assigned customers/accounts Champion utilization of remote support tools to proactively improve instrument up time Proactively improve expertise through continuous learning and certifications Requirements Bachelor’s degree or equivalent relevant experience required. Bachelors/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology is preferred. Practical experience of interfacing with customers preferred. Basic English skills are preferred (written and oral). Proficiency in local language required. Scope of responsibility includes representing Abbott Diagnostics to assigned customers in a professional, forthright and ethical manner. The position reports to a Service Manager and