考研英语写作 (应用文及范文)二(.docVIP

范文九? 投诉信 　　投诉信是针对某件不快乐的事情向责任人提出的投诉、抱怨等的信件，其写作要点如下： 　　(1) 首段开门 见山指明所投诉的具体事件。 　　(2) 接着将问 题清晰、简洁、公正地描述出来，指出事件给你带来的不便。 　　(3) 感谢对方关注你的投诉，清楚地表明你想如何得到解决，并期待对方尽早解决问题。 　　【例文1】 　　Directions: 　　Suppose you have been cheated by an advertisement in a magazine; write a letter of about 100 words to the government officer complaining about the bad effort the ad brought to you. 　　Dear Gentlemen, 　　Enclosed is an ad which appeared in a magazine for a device which support to cure back problems. 　　Four months ago I mailed the money that ordered and soon received the device and instruction for its use. My mother followed these instructions to the letter. Not only did her back pain persist, but in soon began to worsen. After a month she stopped using the device and made an appointment with her doctor. “These devices are worthless,” he said, told the conpany of my experience, and asked for a refund. They didnt even respond. 　　I wrote to the company, and told them of my mothers great pain to learn my lesson. I would hope that you could do something to put a stop to these deceptive ads and the continuing exploitation of other backache sufferers. 　　Sincerely yours, 　　Frank Smith 　　【例文2】 　　Directions: 　　Suppose you met a rude salesperson in a supermarket. Write to the sales manager of the supermarket to show your complaints. 　　Dear Sales Manager, 　　This letter is a complaint concerning the actions of your salespersons. On Thursday, May 2, 2004, around 3 p.m., I went to your store to look for an outfit. When I asked an available salesperson, Ms. Maria Johnson, for help in finding my size, she informed me that she was busy and that I would have to find it myself. I explained that the reason I came to her was because I couldnt find it. She then said in a rude tone that if I couldnt find it, it means that the store did not have it, and that I needed to look somewhere else. 　　I felt that Ms. Johnson was rude and unnecessarily curt with me. If she could have simply and politely told me that she