常用行业英语.xls

Tel Standard 英语书信 电话口语 行业常用词汇 您要预订单程票还是来回程票？ Do you want a one-way ticket or a round-trip ticket? 航班MU583是1500点从上海浦东机场出发，当地时间1130到达洛杉机 对不起,您要的航班没有座位了，您看下一班XX的可以吗？ 好的，我会把您的名字列入候补名单 Yes, I will put your name on the waiting list. 您一定要走的话，我可以把您的名字列入候补名单吗？ Would you like me to put your name on the waiting list if you insist on going? 您愿意坐晚些的航班呢，还是候补？ 现在只有全价票了 Only full fare is available now 现在最低的是6折，票价限制条件是：XXXX 40% discount fare is available on this flight , fare restriction is : xxxxx 有效期内免费修改预订 Rebook without penalty within validity 有效期内修改预订收费830元 Rebooking fee RMB830 within validity 您需要靠窗还是靠走道的座位？ Do you prefer window seat or aisle seat ? 能请您稍等吗？ Could you hold on ? Ive booked the flight for you 您的预订（机票）已办妥 Your reservation（ticket）is in order. 请问您需要预订酒店吗? 请问您还有其他需要吗? 如果您要出票，请签字回传行程确认单 Once you decide to issue the ticket please sign on the Air Confirmation and fax back to us. 如果您要出票，请回传已批准的TA单给我们 Once you decide to issue the ticket please send us your approved TA 您的记录将保留到12月2日，我们会将详细的行程确认单传真/E-mail给您。 我们会将详细的行程确认单传真/E-mail给您。 我再跟您确认一下您的传真号/E-mail 地址，xxxxxx 请问您还有其他需要吗? 感谢您致电国旅运通，谢谢您的来电，再见。 Is there anything else we can help? Thank you for your call. Have a nice day. Good bye. 祝您旅途愉快 Have a nice trip/ Have a pleasant jouney 请我联系 Please reach me at我们一直设法与您联系，但您的电话没人接 Weve been trying to reach you, but there was no answer at the number you gave us. 请问您是付现金还是信用卡？ Do you wish to pay in cash or by credit card? 请在这张表上填上您的姓名及地址 Would you please fill out this form with your name and telephone number? 请务必在72小时前再确认您的续程航班 Please be sure to reconfirm your continuing flight no later than 72 hours before departure 旅客中途分程超过72小时，必须在对联程和回程航班进行再确认 Passengers who break their jouney for more than 72 hours must reconfirm their reservations on connecting and return flights 我是国旅运通的XXX This is xxx calling from CITS AMEX 好的，我知道了 Ok , I am noted 包机 a direct/non-stop flight 环球程票 固定航班 过境航班 adult 成人 机型 airline ticket office 航空公司售票处 机场 aisle seat 靠走道座位 arrange (arrangement)