Knowledgemanagement一篇知识管理的英文文章.docVIP

Knowledge management The ability to deliver a quality service or process rests to a significant extent on the ability of those involved to respond to circumstances – and that in turn rests heavily on their understanding of the situation, the options and the consequences and benefits, i.e. their knowledge of the situation they are, or may find themselves, in. That knowledge within the Service Transition domain might include: Identity of stakeholders. Acceptable risk levels and performance expectations. Available resource and timescales. Identity of stakeholders. The quality and relevance of