如何基于ITIL构建有效的IT服务管理体系.pptVIP

* * * * * * * * * 1.理念导入：从上层理论到基层技术人员的理念更新。 2.现状评估：为制定合理目标做基础； 3.流程设计：外援专家的参加：经验的借鉴； 4.工具实施：流程固化； 过程保证结果。 * * * * * * * * * * * * * * * * * Service Management is not just about the IT Operations environment, it is applicable throughout the whole of the Development Life cycle too, thereby marrying Projects and Service Management with Applications and Technology. ISO/IEC 20000 ISO/IEC 27001 Capability Maturity Model Integration (CMMI?) Control Objectives for Information and related Technology (COBIT?) Projects in Controlled Environments (PRINCE2?) Project Management Body of Knowledge (PMBOK?)