管理学第14章.pptVIP

L E A R N I N G O U T L I N E Follow this Learning Outline as you read and study this chapter. Why Look at Individual Behavior? Describe the focus and the goals of organizational behavior. Explain why the concept of an organization as an iceberg is important to understanding organizational behavior. Define the five important employee behaviors that managers want to explain, predict, and influence. Attitudes Describe the three components of an attitude. Discuss three job-related attitudes. Describe the impact of job satisfaction has on employee behavior. L E A R N I N G O U T L I N E (cont’d) Follow this Learning Outline as you read and study this chapter. Attitudes (cont’d) Explain how individuals reconcile inconsistencies between attitudes and behavior. Personality Contrast the MBTI and the Big Five Model of personality. Describe the five personality traits that have proved to be most powerful in explaining individual behavior in organizations. Explain how emotions and emotional intelligence impact behavior. L E A R N I N G O U T L I N E (cont’d) Follow this Learning Outline as you read and study this chapter. Perception Explain how an understanding of perception can help managers better understand individual behavior. Describe the key elements of attribution theory. Discuss how the fundamental attribution error and self-serving bias can distort attributions. Name three shortcuts used in judging others. Learning Explain how operant conditioning helps managers understand, predict, and influence behavior. Describe the implications of social learning theory for managing people at work. Discuss how managers can shape behavior. Understanding Individual Behavior Organizational Behavior (OB) The actions of people at work Dual Focus of OB Individual behavior Attitudes, personality, perception, learning, and motivation Group behavior Norms, roles, team building, leadership, and conflict Goals of OB To explain, predict and influence behavior. The Organization as an I