chpater basic cultural types formal culture informal culture.ppt

Chapter 5 Comparing Formal Culture Informal Culture Course Lead-in Video Show Learning Contents 5.1 Characteristics of Formal culture/Informal Culture 5.2 the Typical Countries/Regions of Formal and Informal Culture 5.3 the Cultural Conflicts Between FC and IFC 5.4 Methods to Show Your Respect in FC 5.4 Business Barriers When Trading In FC 5.5 Cultural Landmarks for Woman 5.6 Strategies for Coping with Cultural Landmarks for the Young Learning Objectives Describe the traits of FC and IFC Understand the typical countries of FC and IFC Understand and overcome the cultural conflicts between FC and IFC Discuss the ways to show your respect in FC Discuss the cultural landmarks for woman Informal vs. formal Formal culture is of strictly hierarchy institution which shows the vital differences in status and power. Informal culture values the equality of status and power among people. 5.2 the Typical Countries/Regions of Formal and Informal Culture IFC FC 5.3 The Cultural Conflicts Between FC and IFC Case 1 如何怠慢一名墨西哥客户 　　罗西·加西亚·罗拜兹是墨西哥的一名进口商，他和丹麦的一个制造商进行了几个月的谈判，然后决定访问哥本哈根敲定最后的合同。商务会谈进行得很顺利，因此，在访问的最后一天，加西亚先生相信他返回墨西哥后就能签订合同。 　当天晚上，丹麦方面邀请加西亚先生出席他们举办的城市晚宴。有40年出口管理经验的佛莱明和其助手摆设了丰盛的晚宴，并带领他们的墨西哥客人参观了哥本哈根夜总会。临近午夜时佛莱明看看手表，然后说： 　 　　“加西亚先生，在与你访谈中我提到过，我乘明天的早班机去日本。因此，请原谅我现在离开，马格丽斯保证能够带你顺利回到宾馆，然后明天早晨送你到机场。祝你旅途愉快 ！” 　　第二天去机场的路上，罗西·加西亚沉默着。然后，他转向这个年轻的助理，“马格丽斯，请你转告你们老板我决定不再签那份合同了。当然，不是你的错。如果你想到了昨天晚上的事，我相信你能够理解我不再和你们公司做生意的原因。” Case1 Analysis Why did the negotiation fail? 在案例1中, 哪些情况导致了该商务会谈的最终失败? 为什么? Because Rossi felt offended by Fleming’s behavior. In fact, it was a kind of cultural conflict caused by the cultural differences between FC and IFC. People from FC value the differences in status and power among people. People in high status expect being respected. While IFC does not. Therefore, People from FC (like Rossi) think of the casualness and intimacy o