Intercultural communication 4 0909.ppt

Cross-cultural Communication By Zeng Xiangmin 4. Intercultural communication: seeking improvements 4.1 BASIC (the Behavioral Assessment Scale for Intercultural Competence) 4.2 Adapting to a new culture 4. 3 Summary of the whole course: the model of cross-cultural communication competence 4.1 BASIC (the Behavioral Assessment Scale for Intercultural Competence) … we conceive of intercultural communication competence as “the ability to effectively and appropriately execute communication behaviors to elicit a desired response in a specific environment.” This definition shows that competent persons must not only know how to interact effectively and appropriately with people and environment, but also know how to fulfill their own communication goals using this ability. (cited from Liu Fengxia, 2009: 187) BASIC (the Behavioral Assessment Scale for Intercultural Competence) (1) Display of Respect The ability to show respect and positive regard for another person. Respect is shown through both verbal and nonverbal symbols. Verbal ways include the use of titles, the absence of jargon, and an increased attention to politeness rituals. Nonverbal displays of respect include showing attentiveness through the position of the body, facial expression, and the use of eye contact in prescribed ways. BASIC (the Behavioral Assessment Scale for Intercultural Competence) (2) Orientation to Knowledge 认识事物的方式 The terms people use to explain themselves and the world around them. Compare the following: (a) New Yorkers must be crazy to live in that city. (b) I find New York a very difficult place to live and would not want to live there. BASIC (the Behavioral Assessment Scale for Intercultural Competence) (3) Empathy The capacity to behave as though you understand the world as others do or the ability of individuals to communicate an awareness of another person’s thoughts, feelings, and experience. Empathetic behaviors include verbal statements that identify the experiences of o