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《《ISO%2BIEC%2B20160-2-2016》.pdf
INTERNATIONAL ISO/IEC
STANDARD 20000-2
First edition
2005-12-15
Information technology — Service
management —
Part 2:
Code of practice
Technologies de l'information — Gestion de services —
Partie 2: Code de bonne pratique
Reference number
ISO/IEC 20000-2:2005(E)
© ISO/IEC 2005
ISO/IEC 20000-2:2005(E)
PDF disclaimer
This PDF file may contain embedded typefaces. In accordance with Adobe's licensing policy, this file may be printed or viewed but
shall not be edited unless the typefaces which are embedded are licensed to and installed on the computer performing the editing. In
downloading this file, parties accept therein the responsibility of not infringing Adobe's licensing policy. The ISO Central Secretariat
accepts no liability in this area.
Adobe is a trademark of Adobe Systems Incorporated.
Details of the software products used to create this PDF file can be found in the General Info relative to the file; the PDF-creation
parameters were optimized for printing. Every care has been taken to ensure that the file is suitable for use by ISO member bodies. In
the unlikely event that a problem relating to it is found, please inform the Central Secretariat at the address given below.
© ISO/IEC 2005
All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means,
electronic or mechanical, including photocopying and microfilm, without permission in writing from either ISO at the address b
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