《DELL_BPI_Green Belt Level 1 Mod 1- Introduction》.ppt

Business Process Improvement (BPI) Course Purpose The purpose of this course is to provide you with the skills and support (program infrastructure, web) needed to successfully practice Business Process Improvement under the Dell BPI model Upon completion of this course, participants will be able to: Describe the BPI program structure Apply the BPI problem solving model Select and use appropriate tools for your BPI project Plan your BPI project Prepare to apply specific tools in your day-to-day activities Course Objectives Upon completion of this course, participants will be able to: Describe the BPI program structure Apply the BPI problem solving model Select and use appropriate tools for your BPI project Plan your BPI project Prepare to apply specific tools in your day-to-day activities Introductory Exercise Introduce yourself to the class and instructor. Answer the following: Name Department in Dell What you would like out of this course Agenda Introduction Define Measure Analyze Improve Control Report Wrap up and Project Consulting Table of Contents Page Module 1 – Introduction 7 Module 2 – Define 58 Module 3 – Measure 103 Module 4 – Analyze 142 Module 5 – Improve 249 Module 6 – Control 279 Module 7 – Report 292 BPI Level IModule 1 - Introduction Module Objectives Upon completion of this module, participants will be able to: Define BPI Program structure Discuss Dell’s motivation for applying BPI Describe roles and responsibilities under the Dell BPI model Define the problem statement for your BPI project Topics Covered in this Module What is BPI and why is Dell doing it What have other companies done Steps to deploy BPI Roles and responsibilities Examples and resources Evaluating your project ideas What is BPI? BPI is a set of tools and applications that drive the customer experience. Each of us can use them to understand, interrogate, and improve processes, thereby adding value to every customer inte