《360SN-Saying-No1》.pdf

Skills 360 – Saying No (Part 1) Discussion Questions 1. Do you usually find it difficult to say “no” when someone asks you to do something? 2. Who do you have the most difficulty saying “no” to? 3. Why do you think saying “no” can sometimes be difficult? Vocabulary Paperwork: the part of a job or project that involves writing, filling out forms, and keeping records; “I can’t believe how much paperwork there was in the sale of my business.” Panicked: very worried, afraid, or unable to think clearly and calmly; “Brad was really panicked when he realized that he hadn’t met his monthly sales quota.” Messed up: disorganized, messy, or generally not the way it should be; “My computer is all messed up again, so I think I’ll call the tech guys to clean it up.” Agreeable : nice, kind, or pleasant; “A receptionist who isn’t agreeable can strongly affect people’s first impression of a business.” To overcommit : to accept or promise to do more than you actually can; “I really overcommitted when I agreed to serve on the conference planning committee and play soccer.” Disaster: something very bad that happens and causes a lot of problems or damage; “The meeting between management and the union was a disaster; there will probably be strike vote soon.” To make a big deal of something : to treat something as more important, more serious, or more terrible than it really is; “Come on Dave, don’t make such a big deal of the lunch. I know it wasn’t great, but it was just lunch.” Refusal: the act of not accepting something or saying you won’t do something; “The city’s refusal of our bid was surprising considering we are the cheapest and fastest.” Apologetic : showing or saying you are sorry for something; “Although the accountant was very apologetic for his mistakes,