《360SN-Saying-No_2》.pdf

www.BusinessEnglishP Business Skills 360 – Saying No (Part 2) Discussion Questions 1. Do you ever have too much to do in too little time? 2. How do you feel when someone says “no” to you? 3. What are some ways we can reject or refuse someone nicely? Vocabulary Unreliable: an “unreliable” person does things poorly, late, or not at all; “Don’t ask Thomas to lead a project; he’s too unreliable.” Anxiety : a feeling of worry or nervousness that something bad might happen; “Most people experience anxiety before and during an important job interview.” Overwhelmed : if you are “overwhelmed” with something such as work, it means you have far too much to do or deal with; “I’m so overwhelmed with work that I have to cancel my fishing trip and work over the weekend.” To offend : to make someone upset by doing or saying something, especially something inappropriate; “Jokes are useful in speeches, but you should avoid saying anything that might offend someone in the audience.” Uncooperative: not helpful; not willing to work with other people or make their work easier; “I’m surprised that our paper supplier is so uncooperative when it comes to arranging delivery outside usual business hours.” To sit on a committee : to be part of a group of people who meet for a special purpose; “David sits on a special committee formed to find out whether employees are happy with their benefits package.” Acknowledged : to show that you have heard, seen, or understood something; “Ken acknowledged that the expansion plans had problems, but he decided to proceed anyway.” To head up: to lead or be in control of a group or project; “You should choose someone who is organized and effective to head up each project.” To face: if you are “facin