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上海交通职业技术学院 毕业论文 浅谈航班延误及处理方法（论文题目） 姓 名： 专 业： 班 级: 学 号： 完成日期： 指导教师: 摘 要（一级标题，黑体三号） 航空业作为当今最快速的交通运输方式，在不同方面都给人带来了便捷。近几年中，我国航班延误现象日益增多,在此针对航班延误的主要原因进行说明和分析，其中造成航班延误的原因具体分为航空公司自身管理因素，空管流量控制因素，以及少数旅客自身因素等。 出现航班延误后应及时处理。应加强航空自身原因，减少因为飞机自身零件或维护不利而导致的航班延误。提高空中交通管制，合理分配航道，遇到此类问题应及时调整航班架次。在航班有所延误的情况下，一定要做好旅客安抚工作，在一些情况上可给予旅客精神上与经济上的补偿。 造成航班延误的情况多种多样，航空公司必须做好充分地防范工作，只有航空公司管理好自身问题，协调好各个方面的运作，便可以避免和减少航班延误的现象。即使出现了航班延误，航空公司也能相应的采取措施，只有这样才能把旅客和航空公司本身的损失减到最小程度。 （正文部分：宋体小四，行间距：1.2倍） 关键字:航班延误,形成原因,处理方式（正文部分：宋体小四，行间距：1.2倍） ABSTRACT（黑体三号） Nowadays, as the quickest way of transportation, the industry of aviation provides people with convenience in various aspects. In China, flight delays have risen increasingly. Since that, main factors of delay of aircraft will be summarized and analyzed in the following paragraphs. Essentially, the reasons for delay of aircraft could be divided into three factors which are management of airways, airline circulation control, and individuals of passengers. Any problems related to delay of aircraft should be solved immediately. Also, the Airline Company should enhance their self-management in order to decrease the delay of flight that resulted by lacking of facilities or the maintenance of airplane. Furthermore, they should improve the traffic control of airplane, to distribute the sea-route reasonably. If they meet the problem, they should adjust the scheduled flight in time. In the case of the delay of flight, the Airline Company must appease the passengers. In some specific circumstances, the passengers can be compensated for mentally and economically. As a matter of fact, flight delays could be led by plenty of factors; airplane companies should be aware of that and always be fully prepared. The problems of delay of flight could eventually be reduced or avoided only by well self-management of airplane company and combining