Servicescape moderation on personality traits, emotions, satisfaction, and behaviors》.pdfVIP

International Journal of Hospitality Management 31 (2012) 31–42 Contents lists available at ScienceDirect International Journal of Hospitality Management j o u rn al h omepage: w w w. elsev /locate/ijhosman Servicescape moderation on personality traits, emotions, satisfaction, and behaviors Ingrid Y. Lin a,∗ , Reginald Worthley b,1 a School of Travel Industry Management, University of Hawaii at