【优质】Reducing cargo damage complaints through using packaging pallet method in WSA Line.doc

Reducing cargo damage complaints through using packaging pallet method in WSA Line Submitted by Zhang Xiaoqin Student ID number W2006A5105C0011 Supervised by Shangguan Fengyu A paper submitted in partial fulfillment of the requirements of the degree of Bachelor of Arts The Institute of Online Education Beijing Foreign Studies University  北京外国语大学网络教育学院 学士学位论文诚信声明 本人郑重声明： 所呈交的学士学位论文，是本人在导师的指导下，独立进行研究工作所取得的成果。论文所涉及的项目为本人亲自负责或者参与实施的项目。除文中已经注明引用的内容外，本论文不含任何其他个人或集体已经发表或撰写过的作品成果。本人完全了解本声明的法律结果由本人承担。 学士学位论文作者签名： 日期：年月日 伟成国际船务WSA LINES 1983年成立于香港，总部设在加拿大温哥华。WSA LINES在全球拥有50家海外分公司和100多家代理，合作伙伴更是遍布世界各个港口。深圳市伟成国际货运代理有限公司是WSA集团设在深圳的分支机构。深圳伟成1996年成立，主要从事货物的海运和空运服务，拼箱（LCL）和整柜（FCL）是公司的优势业务，同时提供仓储、报关、商检等一条龙的货运服务，在货运行业里享有较高的知名度和影响力,拼箱（LCL）是公司的优势 Abstract Our company is a loyal customer of WSA Line at all. WSAL line was established in HK in 1983 and The headquarter of WSA Line is located in Vancouver, Canada. It has 50 branches company in oversea and more than 100 agents in the world. Partners in various ports are aroud the world. Shenzhen Weicheng Sea Air Logistics Ltd is a branch in Shezhen of WSA Line. ShenZhen WSA was found in 1996, it mainly takes up sea and air servcie, especially have advantages in Less Container Load and Full Container Load. At the same time, it provides warehousing and custom and inspection one-stop service. WSA enjoys a high visibility and influece in the freight industry. Especially in Less Container Load is an advantage business of WSA Line. WSA Lines has plenty of Less Container Load business. The rates of damage are higher than Ful Container Load correspondingly because it need move for several time. However, WSL Line entered into sales bottle-neck comparing with domestic logistics industry after 2008, leading sales increasing rates haven’t reached anticipation of management. Since 1996 WSA Line established, All along with some complains at damage of goods, making company’s visualize to slide in customers’ heart. Recognization rates were not higher en