外贸英语函电-投诉和索赔.ppt

Situation 16 Complaints and Claims 　 词汇拓展 背景介绍 4. In communication with the customer, we should be positive and polite. It is not wise always to bear in mind the loss we suffered for it will lead to resentment. Instead, you might mention something satisfactory during the cooperation between you and your partner, such as the good quality, reasonable price and prompt delivery, etc. By doing this, the blow of your complaint will be softened and on the other hand, your partner will not feel “losing face”. In turn, he will also deal with your claim with a positive attitude. 4. 与客户沟通时，要