秘书英文写作刘立莹 第三章 Task 11 Making Complaints Claims. 新.pptVIP

Task 9 Making Complaints Claims Lecturer : Zhang Hong Knowledge Skill Targets To be familiar with expressions making complaints/ claims reply To be able to write letters making complaints/ claims (focus) To be able to write reply letters (focus) Section A Work Task Causes for Lodging Complaints and Claims (against the carrier/ the insurance company/ the shipping company/ the seller) Delayed or wrong shipment Poor quality of goods Improper packing Shortage of weight Breakage or damage of goods Discrepancy between consignment and samples … 背景介绍 Section A Wo