江苏电信业务支撑系统设计研究终稿.doc

摘 要 随着电信行业的重组移动业务的回归，未来的通信市场竞争将越来越激烈。我们需要进一步提升现有电信产品的服务质量，加强业务融合的处理能力，实现全业务的支撑。目前江苏电信用户数、值双双下降，收入和利润增幅趋缓，前景相当严峻。 本文针对的需求，基于当前电信业务应用现状，运用的相关知识和方法, 采用先进的开发工具，对将要实施的业务支撑系统进行了探索：经过综合分析国内外计费需求及系统发展状况和趋势，研究适合江苏电信未来数年内业务发展需要的实用先进的计费模型。新的业务支撑模型主要目的在于指导新一代计费系统的建设，以满足计费系统业务需求为中心，该模型是能够支持产品客户化、融合、实时高效、体现以客户为中心并支持灵活营销策略的新型计费模型，其中重点包括以产品、客户为核心的主题数据库，以实现产品客户化带动核心信息和数据的集约化管理，支撑业务发展，市场营销，提高计费系统的应用水平，服务水平和支撑水平。以计费帐务为核心进行分析设计，以信息、数据和业务流程分析为中心,重新定义客户、帐户、用户（产品实例）、产品的内涵和外延，以及数据实体间的关系,围绕产品的客户化要求，规划和设计客户，产品，资费和优惠体系，强化市场营销支撑能力,支持包括3G业务在内的全业务融合系统需求和实时处理要求。 关键词：支撑系统；全业务融合；系统设计；计费模型 Abstract Along with the recombination of telecom industry, the competition in communication market is more impetuous than ever before. In order to realize all the operation supporting, service quality of telecom production now should be improved. Manage ability of operation amalgamation should be enhanced. Now the number of users and user ARPU value of Jiangshu Telecom drops largely.The product unit price drops further, income and profit increased slowly.The situation is quite austere. In view of the demand of charging system of Jiangshu Telecom, based on the application status of telecom operation, this thesis analyses the service package charging system which is going to implement, and evaluates the usful effect combining process management by advanced development kits. After synthesis analyzing the development status and trend of charging system demand at home and abroad, a suit of practical and advanced charging model is being bring forward to meet the expanding demand of Jiangshu Telecom in the future. The new service package charging model is aimed at building the new generation charging system, focus on meeting charging system requirement, can sustain production amalgamating、real time、high effect and focusing on client. The stress of the new charging model is the topic database focusing on production and client, the compact management to realize formalized product, supporting operation developing, impro