网络购物消费者权益护问题浅析(中英文摘要及正文).docVIP

[摘 要] 随着信息产业的快速发展，网络购物消费模式以其便利、快捷的优势被广大消费者所接受,但网络虚拟性也给消费者网络购物带来很大的风险,本文从网络购物特点入手，探讨网络购物环境下消费者权益保护中存在的主要问题，如侵害消费者知情权，求偿权难以实现，退换货的权利难以实现等，并就应对这些问题提出相关建议，如完善相关法律法规、构建冷静期制度、构建商家网络诚信体系制度、加强行政监管和树立网购消费者防范意识等。 [关键词] 网络购物 消费者权益 保护  Discussion on Problems Related to Protection of Online Shopping Consumers’ Rights [Abstract] With the fast development of information industry, the consumption pattern of online shopping has been accepted by the vast number of consumers. However, the virtualization of the net indicates lots of risks to online shopping consumers. many problems have appeared, such as