e-government reform and shared services in taiwan-台湾电子政府改革和共享服务.pdf

e-Government Reform and Shared Services in Taiwan Johannes K. Chiang, Kenny Huang, Eric Yen Department of MIS, National Chengchi University, Taipei, Taiwan Abstract - Electronic Government (e-Gov) has been seen as emerging service, ICT utilities are beginning to populate the competitive edge for modernizing public administrations the landscape of offerings and those competitors, viz. over last few years. e-Government program has been application infrastructure providers such as IDC and ISP initiated in Taiwan years ago. Taiwan government has have launched utility-based IT offerings. engaged significant efforts in the operation of e-Government This move to computing utility is expected over a long program. The researchers as well as the government per se period of time to ultimately supplant the traditional also identify e-Gov Shared Service will be the critical outsourcing model in which the services providers element in the new stage of the e-Government program. The goal of this article is to present the development and manage customer-owned infrastructures and generally evolution of e-Gov Shared Service. Internal data from 2005 take control of the customers IT and network staffs. and 2006 through several governmental agencies was The implications of this model are now felt across not gathered and analyzed with regard of the demand of e-Gov