试论如何做好供电企业的客户服务管理.docVIP

试论如何做好供电企业的客户服务管理 　　摘 要：电力企业的营销工作中最为重要的就是客户服务。及时、准确地掌握用电客户信息，是供电企业更好地服务客户、销售电力的主要内容。本文主要从如何做好供电企业客户服务管理方面进行了分析和论述，以期不断提高用电服务质量。 　　关键词：供电企业；客户服务；95598；质量管理 　　Abstract: The most important is the customer service for power enterprise marketing work. Timely, accurately grasp the power customer information, is the main content of better services to our customers, sales of electric power supply enterprises. This paper mainly analyzes and discusses how to do well the power supply enterprise from the aspects of customer service management, in order to constantly improve the quality of electricity s