iowa department of human services - dom.state.ia.us.pdfVIP

Iowa Department of Human Services Strategic Plan Fiscal Years 2012-2014 Charles M. Palmer, Director Strategic Framework Vision The Iowa Department of Human Services makes a positive difference in the lives of Iowans we serve. Mission To help Iowans achieve healthy, safe, stable, and self-sufficient lives through the programs and services we provide. Guiding Principles Customer Focus We listen to and address the needs of our customers in a respectful and responsive manner that builds upon their strengths. Our services promote meaningful connections to family and community. Excellence We are a model of excellence through efficient, effective, and responsible public service. We communicate openly and honestly and adhere to the highest standards of ethics and professional conduct. Accountability We maximize the use of resources and use data to evaluate performance and make informed decisions to improve results. Teamwork We work collaboratively with customers, employees, and public and private partners to achieve results. 2/10/2012 Page 1 Core Services The Department of Human Services (DHS) provides services to over 900,000 Iowans on an annual basis. These services fall into the following major groups. Child, Family and Adult Services DHS provides an array of services and supports to strengthen families and communities to increase the likelihood that children and adults are safe, healthy and have consistency and continuity in their lives.  Child and dependent adult protective services  Community based prevention and support services  Foster care  Family Centered Services  Adoption  Independent living for children age 16 and older  Residential treatment