knowing-why about data strongprocessesstrong and data quality.pdf

KNOWING-WHY ABOUT DATA PROCESSES AND DATA QUALITY 13 Knowing-Why About Data Processes and Data Quality YANG W. LEE AND DIANE M. STRONG YANG W. LEE is an Assistant Professor and Joseph G. Reisman Research Professor in the College of Business Administration at Northeastern University. Dr. Lee’s publica- tions have appeared in leading journals, such as Communications of the ACM, Jour- nal of Management Information Systems, Sloan Management Review, Information Management, and IEEE Computer. She coauthored Quality Information and Knowl- edge (Prentice Hall, 1999), Data Quality (Kluwer Academic Publishers, 2000), and Journey to Data Quality (MIT Press, forthcoming). Her research interests include data quality, IT-mediated institutional learning, and systems integration. She was a visiting professor at MIT Sloan School of Management, where she taught e-systems integration and conducted research on data quality. Professor Lee cofounded Cam- bridge Research Group, a firm specializing in information quality. She was also a Conference Cochair for International Conference on Information Quality (ICIQ) in Cambridge. She received her Ph.D. from MIT. DIANE M. STRONG is an Associate Professor in the Management Department at Worces- ter Polytechnic Institute and Director of the MIS program. She received her Ph.D. in Information Systems from Carnegie Mellon University. Dr. Strong’s research centers on data and information quality and on the organizational impacts of MIS application systems, especially ERP systems. Her publications have appeared in leading journals such as Communications of the ACM, Journal of Management Information Systems, ACM Transactions on Information Systems, Journal of Systems and Software, and Information Management. She is a member of AIS, ACM, and INFORMS, is serv- ing on the AIS Council, and was Program Chair for AMCIS in Boston. ABSTRACT : Knowledge about work processes is a prerequ