Patient Care Champions A Model for Acute Care Hospital Staff.pdf

Patient Care Champions: A Model for Acute Care Hospital Staff Education Vanessa Irwin, MSN, RN, CLC Salinas Valley Memorial Healthcare System Objectives Describe the Patient Care Champion (PCC) education process from the beginning including topic selection and audit follow up Discuss the effectiveness of the PCCs as rated and ranked by staff nurses at Salinas Valley Memorial Healthcare System V. Irwin, MSN, RN, CLC, STTI, Orlando, FL. 7/14/10 PCC Foundation Support from key stakeholders in the organization Development of metric with benchmarks Introduction of responsibilities to stakeholders directly involved Development of criteria for temporary re- assignment back to staff nurse Assessment of FTEs necessary to educate based on unit size V. Irwin, MSN, RN, CLC, STTI, Orlando, FL. 7/14/10 Patient Care Champions (PCC) Initial group of PCCs were selected for the assignment by the unit Director in collaboration with the PCC Planning Committee Coworker credibility Informal leadership Clinical expertise Good written verbal communication skills Good computer / documentation skills Flexibility Patient / Staff advocacy V. Irwin, MSN, RN, CLC, STTI, Orlando, FL. 7/14/10 Patient Care Champions (PCC) Educational Program launched February 2008 Temporary assignment to meet substantial educational needs Education on the unit while released from direct patient care responsibilities to provide one-on- one and small group teaching 14 Unit based educational resources (13 RNs 1 Tech) Included 20 units within the hospital V. Irwin, MSN, RN, CLC, STTI, Orlando, FL. 7/14/10 The beginning… Initial meetings include introduc