Communication in Our Lives.pptVIP

Copyright ? 2004 Wadsworth Ch11: Effective Communication in Task Groups and Teams Copyright ? 2006 Wadsworth * Copyright ? 2004 Wadsworth Chapter Eleven: Effective Communication in Task Groups and Teams Task Groups Project Teams Increasingly Popular in Business Usually Exist for One-Time Task Composed of Members with Special Expertise Task Groups Focus Groups Determine What People Think about: A product An idea An Issue A person Guided by Leader or Facilitator Microsoft Image Task Groups Brainstorming Groups Used to Generate Ideas Used to Stimulate “Outside-the-Box” Thinking Goal is to Come Up with as Many Ideas as Possible Task Groups Advisory Groups Used to Provide Advice to Others Most Common Task Group May Consist of Peers who Advise One Another Microsoft Image Task Groups Quality Improvement Teams People from Different Areas of an Organization Work to Improve Quality in Organization Task Groups Decision Making Groups Exist to Solve Problems or Make Decisions Some are Standing Committees Microsoft Image Leadership Communication Leadership, Not Leader Can be One or More Members Communicate to Establish Good Working Climate Promotes Effective Group Discussion Leadership Communication Styles of Leadership Laissez-Faire Authoritarian Democratic Microsoft Image Leadership Decision-Making Methods Consensus Voting Compromise Authority Rule Microsoft Image Organizing Group Discussion Stage 1: Define the Problem Decide if Issue is: Fact Value Policy Organizing Group Discussion Stage 2: Analyze the Issues Gather Information Analyze Information Communication Focuses on Presenting and Evaluating Information Organizing Group Discussion Stage 3: Establish Criteria Establish Standards to Evaluate Solutions or Decisions Without Criteria, Solution may not Meet Need Microsoft Image Organizing Group Discussion Stage 4: Generate Solutions What Solutions are Available? Brainstorming Alternative Solutions Refrain from Criticism Organizing Group Discussion Stage 5: Evaluate Solution