0505_8D手法.docVIP

3Corrective??Actions??Procedure8-Discipline Approach矫正措施 —— 8-D手法------------------------------------------------------------------------------------------------------------------------------------------------------ 一.? ? ? ? What is 8-D?(什么是 8-D？)? ? ? ? 8-D : A systematic approach utilized for true root cause finding problem solving..8-D:??是一个用于探索原因、解决问题的系统化流程。Discipline 1.? ? ? ? Use Team Approach??组建团队Discipline 2.? ? ? ? Describe The Problem??描述问题Discipline 3.? ? ? ? Immediate Corrective Actions??紧急对策Discipline 4.? ? ? ? Seek The Root Cause??根本原因Discipline 5.? ? ? ? Permanent Corrective Actions??永久改善措施Discipline 6.? ? ? ? Verification Of Effectiveness??效果确认Discipline 7.? ? ? ? Preventive Actions??防止复发Discipline 8.? ? ? ? Congratulate Your Team, Case Close??祝贺结案　 ------------------------------------------------------------------------------------------------------------------------------------------------------二.When shall 8-D be used?? ? ? ???何时用8-D？? ? ? ? Suppliers quality performance consistently exceeds the agreed goal.? ?当供应商品质持续超出要求的目标时。? ? ? ? Supplier meets the agreed goal, but one failure symptom concentrates more than??2%.? ?当单一不良现象达到2%，即使总体质量水平满足要求。? ? ? ? A defect occurred that should have been contained within the suppliers process.??供应商制程不良导致品质异常。? ? ? ? The failing parameter was not tested by supplier.??供应商未测试的参数导致不良。　 ------------------------------------------------------------------------------------------------------------------------------------------------------三. Responsibilities? ? ? ? 职责? ? ? ? The originator: Initiate the 8-D.??发起人：提出8-D（CAR）的要求。? ? ? ? The supplier: ? ? ? ? 供应商1.? ? ? ? Shall provide responses in 8-D format.必须用8-D的报告格式向发起人作出回复。2.? ? ? ? Communicate 8-D details internally as necessary.准备8-D报告的详细内容。3.? ? ? ? Respond with immediate/permanent corrective actions as per goals.按照计划要求提出紧急对策及永久改善措施。4.? ? ? ? Provide weekly updates to the originator as per schedule.每周按计划向8-D发起人通报改善措施落实情况。5.?