爱因森录取查询语音系统.docVIP

云南爱因森软件职业学院 学生毕业设计（论文） 题　　目 爱因森招生信息语音查询系统 录音模块的设计与实现 姓　　名 魏劲秋 学　　号 08010101101 分 　院 信息工程学院 专　　业 软件技术 年 级 2008级 班 级 2班 指导教师 顾东虎 职 称 讲师 2010年 10月 30日 云南爱因森软件职业学院教务处 [摘要] 电话语音查询系统又叫“交互式语音应答系统”，英文称IVR（Interactive Voice Response），。交互式语音应答系统提供自动语音服务，是企业为客户提供的自助服务的主要设备。系统采用用户导向的语音目录，根据客户选择（通过电话键盘或语音）完成相应的信息查询和命令执行，所以可以说是通过电话机的按键控制计算机。通过在IVR后端连接数据库，IVR系统能为客户提供动态的实时信息。如果在呼叫中心使用了IVR系统，大部分的呼叫就可实现自动化，据估算，这样可以节省60％的费用，同时还能减轻话务代表的负担，使他们能从事更重要的客户服务工作。随着语音识别技术的不断突破，现在的IVR系统还可以和语音识 别相集成，通过直接的语言输入就可以操作计算机系统。这对IVR来讲，无疑扩大了应用的范围 [Abstract] Voice call query system also called Interactive Voice Response system, English Interactive Voice says IVR (5),. Interactive voice response system to provide automatic speech service, is the enterprise to provide self-services main equipment. System adopts the user guide speech directory, according to the customer choice (by phone keyboard or speech) completed the corresponding information query and command, so can say is through the phone key-press control computer. Through the IVR back-end connect to database, IVR system can provide clients with dynamic real-time information. If the contact center using IVR system, most of the call can realize automation, according to estimation, can save 60% of the cost, and still can alleviate the burden of the agents, enabling them to pursue more important customer service work. Along with the speech recognition technology constantly breakthroughs, now the IVR system can also and voice general dont combined, through direct language input can operate a computer system. The IVR speaking, undoubtedly expanded the scope of application This voice search system using Microsoft Visual c + + 6.0 development tools and development of a automatic