导游证考试英文资料Spot Training for English Tour Guide.ppt

14、A friend of the tourist ask to accompany with group, how to do? 1,respect the leader and the agency’s opinion; 2,contact with ravel agency, if the leader and the agency approve, carry out the procedure and hand over the expenses; 3,the diplomacy official or reporter can’t accompany with unless the agency and relative administration agree with.  15、If the tourist ask you to remove something to his friend, how to do? 1,ask what in the wood box and open the wood box immediately, if valuable thing or the food should be refused and the tax product should be paid tax; 2,if it is general thing, should write a note if the people receive and the receiver should write a receipt to agency, sign and inform the client; 3,note and receipt should be given to the agency to store.  16、I f a tourist fall and make crus fracture, how to do? 1,first the guide should stanch the blood wrap and firm the joint; 2,send to the hospital on time, keep all the lists in order to ask for paying with insurance company; 3,inform the agency and write the accident report.  17、For some objective reason, the airport can’t take off, how to do? 1,patiently explain to tourist because of the weather, everybody should comprehend, and the local guide should stabilize the tourist’s motion; 2,ask the second airplane departure time and arrange the baggage; 3,report to ravel agency and arrange the tourist food and dormitory problem, inform the breakfast of whole group tomorrow morning and the departure time, assembly place; 4,ynform the next station to change the plan.  18、How to avoid the car-sickness phenomenon? 1,the local guide should know the car-sickness circumstance among the tourist, and remind their to have medicine, advice them to take a little meal; 2,look after them to as far as possible sit the forepart in bus and close the window, tight trousers belt, prevent the internal organs vibration, and increase the condition.  19、How to deal with the public security accident? 1,lock the door