《店面销售服务礼仪学习手册2.0》要点详解.docx

杭州诺贝尔集团有限公司 市场运营部  PAGE \* MERGEFORMAT 56 杭州诺贝尔集团通用课程系列 店面销售服务礼仪 学习手册 杭州诺贝尔集团有限公司 市场运营部 Time \@ yyyy年M月d日2015年11月21日  《店面销售服务礼仪学习手册》 大纲 第1章 礼仪及服务礼仪概述····································································3 一、礼仪及服务礼仪的内涵及特征·····························································3 二、服务礼仪的作用··················································································3 第2章 店面销售· 仪容仪表礼仪····························································4 一、仪容礼仪·····························································································4 二、仪表礼仪·······