前厅部岗位英语.docVIP

前厅部岗位英语 Messages 留言 1. Callers may be told to record messages on the telephone system, or may be given the option to speak to reception, where they can leave a message with the staff. These messages must be written down on a message pad, recording the name of the caller, the time of the call, a contact number to return the call and the text of the message. 来电者可能会被接入电话系统中的录音留言,或者选择留言给前台员工。前台员工必须将这些留言写在留言簿上，记录下来电者的名字、来电时间、回电号码和留言内容。 2. The text should be read back to the caller to verify it has been written down correctly. The staff person taking the message should also record their name in cas