英语应用文写作(讲义)程序.pptVIP

韩师 外语系 投诉信(A Letter of Complaint) 投诉信的特点： 投诉信作为一中私人信件，主要是指日常生活中，人们因产品质量或对服务质量不满等原因而写的以求得问题解决的信，其主要内容包括： （1）投诉内容 主要指投诉实物名称或抽象的服务态度等。 （2）投诉原因 主要指投诉内容出了何种问题。 （3）希望得到的结果 主要是指向被投诉的单位或个人求得解决问题的办法或希望返回其所付出的所有代价。 韩师 外语系 2。 掌握常用句型或语句 （1）常用开头语句 I’m writing to you about the bed which I bought from your shop three days ago. I’m sorry to complain of the bad quality of … / the poor service of … I choose to complain to you about … because I’m sure you will be able to have the problem solved. (2) 表述原因的句型 When we/I checked…, we/I noticed/found… …, it did not work properly. As you will realize, I was extremely upset to discover all this. 韩师 外语系 (3) 结尾常用语句 Please let us/me know what you intend to do in this matter. I’m returning … under/ by separate post. I’m looking forward to receiving a full refund of 500 yuan. Hoping that the matter will be dealt with as soon as possible. 范文： May 20, 2005 Dear sir, I have written two letters telling you that my telephone has been out of order for a few days, but I haven’t heard from you ever since. Now it is hard to get a connection, what is worse, it is ringing like mad every now and then. This causes us not only much inconvenience but also a lot of trouble. Hoping that the matter will be dealt with as soon as possible. Yours sincerely, Li Fang 韩师 外语系 道歉信(A Letter of Apology) 1、 正文： （1）以道歉的语句开头。 （2）清晰明了地给出一个令人信服的理由。 （3）请求对方接受你的道歉。 2、常用于道歉信的语句。 (1) I’m terribly sorry for… I’m awfully sorry that… I’m very sorry to … I regret that … I regret to say that… （2）Please accept my apology for… You’ll accept my apology, won’t you? I should be much obliged if you will please excuse me. I hope you will accept my apolo