RCCA(C)根因分析报告.ppt

? 2001 Pratt Whitney Canada - Tous droits réservés 益处Benefits Standardize intervention at root cause to prevent problems from reoccurring 标准化解决方法,从根本上防止问题重复出现 执行Implementation Eight-step process including tools 八个步骤 特征Characteristics Define the problem 定义问题 Analyze the problem 分析问题 Identify the root cause 确定根本原因 Apply mistake proofing 运用错误预防 Table of contents目录 Objectives 目标 page 4 Introduction 简介 page 5 RCCA Steps 步骤 page 18 Conclusion 结论 page 36 Objectives目标 Introduction简介 Introduction When do we use 何时使用RCCA? We have a recurring problem 问题重复出现... Or或 We are not sure of the causes 不能确定原因 or 或 The problem is not constant (it comes and goes) or 问题不持续（时有时无） We want to take the time to solve the problem once and for all!我们需要花时间一次并彻底解决问题 UTC 目前的思想状态UTC Current Mindset We must change the culture必须改变文化 “I have no time to address root cause, I must meet the delivery schedule!” “我没有时间查找根源,我必须赶交付进度 !” “We have been doing this for 15 years with no substantial improvement, why is today going to be any different?” (George David, Ito University) “我们已经如此工作了 15 年而没有实质性的改进，今天又会有什么区别?” (George David, 伊滕大学) “You continually develop and release new products with known quality problems, why?” (UTC Customer) “你们不断研制和生产的新产品存在已知的质量问题，为什么?” (UTC 用户) We must have a “new spirit” for the future of our business! 对于我们业务发展的未来必须具有“新的精神 ”！ UTC 渴望的思想状态UTC Desired Mindset The New Spirit of Management管理新精神 “We must be actively involved to find root causes” “必须积极参与寻找问题根源” “We must fix defects by fixing the process, not by adding more manpower” “必须通过解决过程问题来解决缺陷，而不是通过增加人力” “85% of all quality problems are a result of the process, 15% are a result of the workers” (J. M. Juran) “85% 的质量问题起源于过程， 15%的问题来源于工人 ” (J. M. Juran)We must work to build a trusting environment! 我们必须建立一个可信赖的环境 Philosophy理念 Root Cause Corrective Action is the rapid and persistent pursuit of the fundamental breakdown or failure of the process that, when resolved, prevents a recurrence of the problem. 问题根源纠正行动