客房服务Room Service.pptVIP

Unit 8 Room Service 客房服务 明确客人要求 如有最低消费或服务费，应事先说明 词汇 Fried Egg 煎荷包蛋 Sunny-side Up 单面煎（蛋黄在上） Sunny-side Down 单面煎（蛋黄在下） Over-easy 双面煎（不熟） Over-hard 双面煎（熟） Boiled Egg 水煮蛋 Soft Boiled Egg 水煮蛋（嫩） Hard Boiled Egg 水煮蛋（老） Scrambled Egg 炒鸡蛋 Omelet 蛋卷（香港等地又叫“腌烈”） 听力对话——客房送餐 1分钟 重点句型 Room service is available 24 hours. How would you like your steak? Medium rare 三分熟 Medium 五分熟 Medium well 七分熟 well-done 全熟 重点句型听力——客房送餐 2分钟 情境对话 Miss Liu wants to have breakfast in her room 1878. Her order is a cup of coffee with sugar, one fried egg, one sandwiches and a glass of chilled apple juice. About 10 minutes later, the waiter sends the breakfast. 重点句型听力——其他客房服务 8分钟 情境对话 Mr. White wants to know if it is possible to have an extra bed for his 9 years old son. The room attendant asks him to fill out a form and contracts with the Front Desk. It is $20 for extra bed per night. 听力对话——突发事件 1分钟 重点句型听力——突发事件 4分钟 情境对话 The toilet is clogged in Room 3120. The guest complains and is very angry. He doesn’t accept repair. The hotel arranged another room for him. 阅读理解 Text A Questions What benefits can hotel get from room service? What is the difference between room service and food delivery? What is the difference between limited feature hotel and luxury hotel in room service? 阅读理解 Text B Questions- T or F All hotels must display the number of stars. The room rate needn’t be made public. Room service should be available 24 hours in hotels. There are en-suite bathrooms in all hotel rooms. Linen must be changed daily in luxury hotels. A colour television set for public use must be provided in all hotels. YOUR SITE HERE LOGO * YOUR SITE HERE LOGO