酒店总台接待英语.docVIP

（一）客人护照相关问题询问 1 Good morning/afternoon/evening Sir./Madam, Do you have reservation?（Do you have a reservation?） 早上／下午／晚上好，您有预订吗? 2 Excuse me? Would you please show me your passport?(May I have your passport, please?) 请出示你(们)的护照。 3 Did you book a single room or a double room? （Which kind of room would you prefer, single room or double room?） 您订的是单间还是标间呢？ For how long? /How long will you be staying? /how long do you intend to stay?(How many nights do you want to stay?) Date to date. 您打算住多久／您住几天? 从 月 日 到 月 日。 5 How much did you book the kind of your room? ￥(RMB) per night. 您订的是哪种价位的房间？人民币： 元／间.夜 6 Sorry sir.／madam, I am of afraid that I did not look through your reservation list. Would you tell me how do you make your reservation successfully? 对不起，我现在暂时还没有查到您的预订，可以告诉我您是通过哪种方式预订的吗？ (1)Could you tell me the telephone number or the name of your friend,If this reservation made by friends. 如果是朋友订的房间，可以告诉您朋友的电话和名字吗？ ⑵Could you tell me the name of your company ? 如果是公司帮您订的房间可以说下您公司的名字吗？ ⑶Could you tell me the name of reservation agency on the line? 如果是通过网络公司预订的，请告诉我订房公司的名字。 ⑷Could you tell me the travel agency’s name and the call. 如果是通过旅行社订的可以告诉我是哪个旅行社和电话吗？ ⑸Please show me the confirmation notice or the confirmation message by phone. 您可以把您的订房确认单或者是订房确认短信给我看看吗 ⑹You booked this type room for no smoking, is that right? 您订的是无烟房，对吗？ ⑺Would you like to go and see the room you booked? The bellman will show you the way. 您需要参观一下您预订的房间吗？我们这边行李生会陪同您上去。 ⑻How do you think about that room? And would you like to see another one? 您觉得您刚才看的房间满意吗？还需要看看其他的房间吗？ ⑼We can give you a special percent of price off for you visited room. 我们可以给您刚才参观的房间给您打个折。 （二）客人护照相关问题询问 ⒈Please show me all your passports. Thanks! 请出示所有人的护照，谢谢！ ⒉Your visa is residence permit for foreigner, right? would you tell me the valid date? 请问您所持护照是长期居留签证吗？可以告诉我您的签证有效期是哪一天吗？ ⒊Could you tell me the latest day you come in China? 请问您最近一次入境是什么时候？ ⒋Please wait for a moment. We are scanning your passports. 请你们稍等，我们需要扫描