客房服务员英语横版12-16 10.36.10.docVIP

清洁工涉及到的工作英语 Day shift and night shift 白班夜班 Crew area and guests area 船员区域以及客人区域 Crew area cleaner’s duty is cleaning the crew area and staffs cabin 船员区域清洁责任是船员区域的清洁以及职员房间的打扫 Guest area include the staircase , handrail ,wall ,corridor ,spa ,casino ,bars ,theater ,hospital , coffee shop ,library ,elevator ,public bathrooms ,navigator or pavilion ,lobby and so on. 客人区域包括台阶，扶手，墙面，走廊，SPA，赌场，酒吧，剧院，医院，咖啡厅，图书馆，电梯，公共区域厕所，夜总会，接待大厅等等。 ★基础流程示例： Everyday have the morning meeting first ,the supervisor will inform us the details about the daily job .then we will go to our section to preparing .as you know ,we have night shift and day shift ,when we begin to work in the morning ,the section will be clean already, so we will go and check around our section .when the guest get up and walk around ,we will make sure the section is clean already .If somewhere become dirty ,clean up immediately .check the section again and again to make sure its all right. 开早会，主管会具体通知到今天的主要工作。员工会直接到自己的工作区域准备。要知道我们是有夜班的，所以我们早晨工作开始的时候，我们的区域会很干净的，所以我们只需要反复检查我们的工作区域。当客人起床到处走动的时候，我们要确保区域足够干净，如果某些地方脏了我们需要立即打扫。反复检查工作区域确保清洁。 ★面试问题：针对以上所有区域的清洁以及各类工具的使用。 Principle：不论问到如何打扫哪里，听懂问题，针对问题反映需要准备的工具。 For example： 例如 How to clean the staircase: 如何打扫台阶 I need to prepare the sweeper or vacuum and caution sign ,two pieces of clean rags ,glass cleanser .pink rag ,bleach ,gloves 我需要准备扫地机或者吸尘器，警示牌，两块干净抹布，玻璃清洁剂，粉色抹布，消毒剂和手套。 If the carpet is dirty ,I will use the sweeper to clean it ,if sweeper is not good enough ,I will use the vacuum ,when I use the vacuum ,I will always put a caution sign around my working area to remind the guest take care of the wire .I will also clean the handrail and the glass or the guidance .use the rag together with the glass cleanser to clean the glass .for the handrail ,spray some chemical on the pink rag and wipe it for sanitizing .I will also take care of the wall ,if dirty ,I will use the clean rag together with warm water to clean up. (when we work with vacuum ,check the vacuum bag if it’s fu