汽车售后服务流程总结.ppt

汽车售后服务流程Service Procedure ;前台接待流程 Front Reception Program;客户是什么 What is customer;我们服务的目的 Our aim of service;;前台接待流程 Front Reception Program;预约服务Advance Booking;;为客户提供友好的预约建议 Offer customer friendly booking date suggestions;预约的好处： The advantage of Advance Booking;鼓励客户做预约 Encouraging Customers to Make Appointment;CR: Discuss with customer The scale of work Vehicle reception appointment;CR: 填写预约登记表 Fill in advance booking list;接待服务Reception Process; 完整贴切的检查客户/车辆挡案 Check customer/ vehicle data on completeness/ rightness;;The advantage of a visual inspection is that the SA can point out damage a