2016.3.15.Formal English.pptxVIP

HOTEL ENGLISH 1 Golden Moment of Service 当客人需要帮助的时候，就是我们提供优质服务的时刻。 当客人遇到困难的时候，就是我们感动他们的时刻 当客人需要个性化服务的时候，就是我们给他惊喜的时刻。 2 When the guest need assistant,Its the time for us to provided the amazing service. When the guest meet the trouble,Its the time for us to touched them. When the guest request persenlize service,its the time for us to suprice them. Always one step ahead! 1.Formal English (常见酒店功能用语） 2.常用目的地名称 3.南京著名景点英文名及帮助客人预定餐厅 4-5.客房用品 Training Plan 3 Formal English Informal English What’s your name? Do you want some tea? Over there, please. Sign here, please. Formal English May I have yo