提高酒店管理技术知识的方法(精选).docVIP

　一、当代酒店业人才素质能力的一般要求 First, the general requirements of the contemporary hotel industry personnel quality and ability 1.员工的个性素养。研究表明，90%的人力资源经理把员工的个性素养作为聘用的最重要的关注因素，例如踏实和勤奋的个人品质，良好的人际交往沟通能力，乐观开朗的性格都能为找工时加分不少。 1. The employees personality accomplishment. Research shows that 90% of the human resources manager to the employees personality accomplishment as attention to hire one of the most important factors, such as solid and the personal qualities of diligence, good interpersonal communication skills, optimistic, cheerful personality can find working hours a bonus. 2.语言表达能力和英语会话能力。在人力资源经理看来，语言能力是次重要的影响元素，以70%左右得票率屈居第二。伴随中国经济的高速发展，国内的酒店行业的市场不断扩大，这就吸引了全世界大部分的国际酒店的进入。相应的外语尤其是英语的口语会话能力和组织能力显得尤为重要，突出的英语水平既可以毫不费力而体贴入微为国内外宾客提供人性化的服务，也可以满足国内的各个酒店为了抵御外资酒店入侵而对外语人才的强烈需求和外资酒店本土化人才的渴望。 2. Language competence and English conversation ability. In the human resources manager view, language ability is an important element, the influence of The Times into second place with 70% vote. Along with the rapid development of Chinas economy, expanding market of domestic hotel industry, which attracted all over the world into the most international hotel. Corresponding foreign language especially English oral English conversation ability and organizational ability is particularly important, highlight the level of English can be effortless and thoughtful to provide personalized service for domestic and foreign guests, also can satisfy domestic each hotel hotel in order to resist foreign invasion and the strong demand for foreign language talents and foreign hotel local talent. 3.服务水平和专业技能。大量的研究数据表明：大部分酒店为了招聘合适的人才，不惜花费大量的招聘费用和人力资源成本，相比于没有工作经验的毕业生，更倾向于选择有一定工作经验的人员。立足于企业的长远利益和发展，企业必须始终保持优良的服务水平和顾客的满意度及忠诚度，及时满足消费者各色各样的需求，这就大部分员工兼具丰富的行业经验和完备的专业知识及较高的服务水平。 3. The service level and professional skills. A lot of research data indicate that most of the hotels in order to recruit the right talent, willing to spend a lot of recruitment cost and human resource cost, compared to the graduates without work exp