1a Work Roles.pptVIP

Unit 1a Work Roles Objectives: To enable Ss to talk about their jobs and duties To enable Ss to write reports To practise reading for specific information To practise listening for gist and specific information Speaking Work in pairs. Find out the following information about your partner. position responsibilities duties Assume you are a member in one of the following departments Sales department Public relations Account department Customer service department Accounts department Personnel/human resources department RD department Computers department Production department Dispatch department Legal department Purchasing department Supplies department Assistant general manager Manager Secretary Office administrator Sales(department) Launch marketing promotions Introduce products Demonstrate products Take care of complimentary presents Persuade customers to buy Launch campaigns Place advertisements Advertise products Bargain about price Offer discount Public Relations(department) Talk to the press and the public Communicate information from the company Give away publicity products Entertain business clients Alter/create/develop/establish/improve/project/promote corporate image Account(department) In charge of development and maintenance of the company’s business resources Engage in planning and organization of corporate hospitality events Analyze and understand the market Search potential clients Pass demands and suggestions from the clients to the company and communicate information from the company Analyze customer behavior Personalise offerings Anticipate customer wants Keep clients and the company in good relationship Customer Service(department) Deal with customers’ calls and solve problems Accept repairs and deal with customers’ complaints Communicate timely with customers Offer a comprehensive and convenient after-sale service Offer a full professional after-sale service Undertake installation and testing tasks from the company Offer training to u