管理学495第六章.docVIP

Motivating others Increasing motivation and performance Diagnosing Work Performance Problems Performance formula Performance ability * motivation Ability aptitude * training * resources Motivation desire * commitment Aptitude is native skills and abilities a person brings to a job such as physical and mental capabilities. Training refers to education and in organization training. Resources: situational adequate component. Before judge someone, managers have to ask four questions How difficult are the tasks being assigned to the individual? How capable is the individual? How hard is the i